Service Process Design And Implementation

Combining real-world experience with Best Practice, BundSystemscan design and implement a Service Management System that delivers a high-performing, efficient and consistent service.

By undertaking a Process Design Implementation Project with BundSystems, organisations can expect the following results and benefits:

Improved Service Efficiency and Capability

  • A focused and proactive approach to service provision by adopting a consistent approach to handling all faults, queries, and requests.
  • Identification of specific areas and techniques that might be deployed to reduce costs.
  • Improved service-desk toolset utilization & return-on-investment.
  • Removal of obstructive, bureaucratic processes where present.
  • An understanding of how best to address any process deficiencies that are found in the environment.
  • A clearer understanding of, and alignment to, industry best practice.
  • Fewer Change-related issues so less ‘fire-fighting.
  • Last but not the least, a solution that will provide the internal Process Champions with experienced external expertise to accelerate the Project to realize the benefits in a much shorter and definitive timeframe.

Improved End-User Service

  • Measurable increases in customer service, perception and satisfaction by an increased level of knowledge and support at the first line.
  • A reduced number of recurring Incidents.
  • Increased user confidence through the reduced negative impact of Change.
  • Increased customer commitment through business engagement.
  • Identification of opportunities to improve business relationship management.
  • Improved organisational learning.

Increased Business Alignment

  • An improved understanding of how well the current organizational model fits the current requirements for the delivery of IT services.

Reduced Operational Risk

  • An understanding of any significant exposures that exist, particularly concerning elements of technology, or individual skills or staff members.

Improved Management Visibility

  • Accurate and meaningful management information resulting in the ability to make informed tactical and strategic decisions.
  • A clearer view of requirements and responsibilities.
  • Increased visibility and communication of Changes.